7 SaaS Germany Email Marketing Strategies For 2024

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Since then, Amazon’s Alexa and Google Now are trying toreach the same level chatbots has reached. But digital assistants recognize andanalyze voice commands, while chatbots respond to a dialogue system based onthe text. Communications aim at being more real in this way. If you wish tocreate a customer service experience that is 100% satisfying, you need to beavailable on all platforms where your target audience is. As all the statisticspoint out, cell phones are one of the most used platforms. This is one of thereasons why chatbots are so present today. You might probably think they cannothelp you in your strategies. In fact, we have talked to you many times beforeabout the importance of personalized more and the value users give to beinghelp by other people. Knowing a machine is answering you is not something thateverybody likes and it might make customers not feel valued.

However, if you still feel unsure about Germany Email List chatbots, we presentyou 5 reasons for you to consider them. In fact, chatbots are an alternative toreplace humans in some cases. Maybe this will make your perception change. 5reasons to bet on chatbots Although the power of voice activated digitalassistants has given a lot to talk about, companies are exploiting thecapabilities of chatbots more and more. Software with the ability to understandand respond to written commands and text can offer your business more than oneadvantage. 1.- Users are open to the idea of ​​chatbots Although there arethose who still need customer service to solve their doubts, 40% of consumersprefer to solve them on their own. In fact, a Zendesk report shows that 50% ofclients believe it is important to be able to solve their doubts by themselves,without the help of external agents. But in the event of needing help, what dothey prefer? Being help by voice or text? A study by One Reach states that 64%of customers prefer written answers instead of calling customer service.

Not only do they prefer it, but 77% of them stated theirperception of the company that offers this service will be more positive. Whyis that so? 81% of consumers agree that having to wait for help while on thephone or in front of a computer is frustrating. Hence, the importance ofobtaining quick and precise solutions. Do you think your clients will know amachine is answering them? 2.- 24-hour customer service Each brand can usechatbots however it works best for it. But it is undeniable that taking care ofsuch a delicate and important aspect as customer service can make your lifeeasier. Chatbots do not sleep. They can be available 24 hours a day. If a userhas a problem with a certain product or service at any time, a chatbot can helpand provide certain solutions. Besides being cheaper than customer servicesagents, chatbots are an efficient way to offer customer service. Users canwrite their questions and get immediate answers based on a pre-programmedlogic.